COVID-19 OUR RESPONSE PLAN

The health and well-being of our people and clients is paramount. Veterinary services are considered essential services due to the importance of the work veterinarians do in ensuring bio security, surgical and emergency services for ill and injured animals.


Our Waiting area is now closed.

 

To help us remain operational we ask the following:
 

We’ve introduced a new process:
1. Arrival, please stay in your car. Cats must be in a cage and dogs on a lead.
2. Call reception (08) 8682 3100
3. One of our nurses will collect your pet outside
4. Your pet gets lots of fuss, treats and TLC
5. We’ll take your pet into our consultation rooms
6. The vet starts the consultation, calls the you for history and to discuss a treatment plan
7. Reception will call you to take a phone payment
8. Your pet is delivered back to you outside

Admissions:
If your pet is being admitted to stay with us, a member of staff will greet you for admission and will follow points 1 - 4 above
Discharges will be given via the phone or email to support physical distancing

Boarding Bookings:
 We are not taking any boarding bookings at this time unless it is an emergency

In case of an emergency:
Please try to call us before arriving, this will ensure someone is available to help your pet

 

For self-isolation or unwell clients:
 If you are sick or displaying any flu/cold symptoms we respectfully ask you to not come into the clinic. We do not want to put our staff or other clients at risk so will not be consulting with anyone who has these symptoms. Please contact us if you require urgent vet care and we can discuss alternative options.


Reduced Services:
In order to help flatten the curve we’ve reduced the list of services we currently offer:

What we are seeing:
Pets with urgent and emergency issues, puppy and kitten vaccinations

 

What we aren’t seeing:
Routine visits such as some types of vaccinations, weight control, grooming, boarding, neutering, nail clips


Other important changes:

  • Please check-out our opening hours, we may have made some changes

  • We have put extra hygiene practices in place, all clinic areas are thoroughly cleaned with a disinfectant that effectively inactivates COVID-19

  • Call us for initial advice for you and your furry friend and we will guide you from there

  • We encourage over the phone payments to support physical distancing

  • We require all consultations to be booked in advance

  • One person per patient per visit

  • For pets with minor health issues, ongoing medical conditions we have a Tele-medicine option by video available

  • We will no longer be doing home visits

  • We can courier food and medication to you and can organise an over the phone payment.

  • As much as we enjoy our walk-in visits from you all, we ask to call ahead for collection of food/medication to process over the phone payments and pick-ups outside of the clinic to help with physical distancing and to flatten the curve.


Thank you for your ongoing support at this difficult time, we really appreciate it.

We’re in this together!

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